Privacy Policy

This Privacy Policy explains how Westhaven Private Limited (“West Haven”, “we”, “us”, or “our”) collects and uses personal information when you visit westhavenassets.com, contact us, request a quotation, or use our services. It applies to information processed in connection with property and asset care, tenant and short-stay management, construction project-management support, real-estate assistance, and elderly and family support.

This policy does not replace the privacy terms in a signed service agreement. Where a signed agreement contains more specific data-handling terms for a service, that agreement applies to the extent of any inconsistency.

We collect only information reasonably needed to respond to you, provide the services you request, operate our website, and meet legal obligations. Depending on how you interact with us, this may include:

• Contact and enquiry information: your name, country of residence, phone number, email address if you provide one, property location, selected service needs, and the message you submit through our contact form or website chat.
• Service and property information: property details, access instructions, service preferences, inspection notes, photographs, videos, reports, invoices, approvals, communications, and records relevant to the work we are asked to perform.
• Information needed for specific transactions: identification, ownership, tenancy, banking, tax, or legal documentation only where it is necessary for an approved service and you or an authorised representative provide it.
• Technical information: limited information generated by your device or hosting infrastructure, such as IP address, browser and device type, pages requested, referring page, and access time, where needed for security, diagnostics, and reliable operation.
• Communications: messages and attachments you send through the website chat, email, telephone, video calls, or other channels you choose to use with us.

Please do not send medical records, government identifiers, bank credentials, passwords, or other sensitive information unless we specifically request it for an agreed service and tell you how to share it safely.

We use personal information to:

• respond to enquiries, arrange consultations, prepare estimates, and onboard clients;
• deliver, coordinate, document, and report on approved services;
• verify instructions, obtain approvals, manage access, communicate updates, and administer payments and records;
• protect people, property, our systems, and our business from fraud, misuse, or security incidents;
• comply with applicable law, tax, accounting, insurance, and regulatory requirements; and
• improve our website, processes, and service quality using appropriately limited operational information.

We do not sell personal information, and we do not use it for unrelated advertising or profiling.

We process information for the purposes described in this policy when you give us permission, when processing is necessary to take steps requested by you or perform an agreement with you, when required by law, or where another lawful basis applies. We will seek consent where consent is required and make reasonable efforts to provide clear notice of the information and purpose involved.

Our practices are intended to operate consistently with applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023 and its implementing rules as relevant provisions come into force, as well as other applicable laws.

We do not disclose information casually. We may share only the minimum necessary information with:

• our employees and authorised personnel who need it to serve you;
• approved service providers and professional advisers, such as technology, communications, accounting, legal, insurance, inspection, maintenance, cleaning, or other vendors engaged for an approved service;
• property owners, tenants, family members, attorneys, representatives, or other persons you authorise or whose involvement is necessary for the service;
• government authorities, courts, regulators, banks, or law-enforcement agencies where we are legally required or reasonably necessary to protect rights, safety, or property; and
• a successor entity or professional adviser in connection with a restructuring, merger, sale, or transfer of our business, subject to appropriate safeguards.

Third parties receiving information are expected to use it only for the authorised purpose and to handle it appropriately. Their independent services, platforms, and privacy practices are governed by their own terms and notices.

Many of our clients live outside India and may communicate with us through international telecommunications, email, or messaging platforms. Information may therefore be accessed or processed in India and, where permitted, in other jurisdictions by the service providers you or we use. We take reasonable steps to use appropriate safeguards for the nature of the information and the service being provided.

At the date of this policy, this website does not intentionally use advertising cookies, behavioural tracking pixels, or third-party analytics scripts. Our hosting, security, and website infrastructure may use strictly necessary technical mechanisms such as logs, security controls, or session-related storage to keep the site secure and functioning.

If we introduce optional analytics, advertising, or non-essential cookies, we will update this policy and provide any notice or choice required by applicable law.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain service and financial records, resolve disputes, enforce agreements, and meet legal, tax, accounting, or regulatory obligations. The retention period for client-service records may be set out in the relevant service agreement or required by law.

When information is no longer needed, we will delete, anonymise, or securely archive it in accordance with our record-keeping obligations and reasonable business practices.

We use reasonable organisational, technical, and physical safeguards designed for the nature of the information we hold. These may include access controls, need-to-know access, secure handling instructions, and review of service-provider access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If we identify a personal-data breach that requires notice under applicable law, we will take appropriate steps to contain it, assess it, and provide required notifications.

Subject to applicable law and the context of our relationship, you may ask us to access, correct, update, or delete personal information we hold about you; withdraw consent where processing relies on consent; or raise a question or grievance about our handling of your information. You may also have rights to nominate another person to exercise certain rights in the circumstances provided by law.

We may need to verify your identity and authority before acting on a request. Some information may need to be retained where required by law, necessary to establish or defend a legal claim, or integral to an active service arrangement.

Our website is not directed to children. Some services may involve elderly family members or other vulnerable individuals. In those cases, we aim to collect only information needed to provide the approved support, respect the individual's dignity and preferences, and follow instructions from the person concerned or an authorised representative. We do not provide medical diagnosis, emergency response, or clinical care through this website.

We may update this policy when our services, technology, or legal obligations change. The revised version will be posted on this page with an updated date. If a change materially affects how we handle information already collected, we will provide additional notice where required by law.

For a privacy question, request, or grievance, please use our contact page or write to us at our registered office:
Westhaven Private LimitedTC 29/2637-2, 8th FloorCarmel Towers, Cotton HillThiruvananthapuram, Kerala 695014, India

We will review your request and respond within the period required by applicable law. If you are dissatisfied, you may have the right to use the grievance or redress mechanism available under applicable law.